The complaint was ultimately closed due to the player’s lack of response to further inquiries, which prevented additional investigation or resolution. The player from India had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint by resuming communication.
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The player marked the complaint as resolved after receiving confirmation regarding his pending amounts. The issue was resolved when the casino confirmed that his account was verified and that a total of 810,000 CLP had been successfully withdrawn, with the remaining withdrawals being processed. The player from Chile had requested a withdrawal on September 21st and completed the verification process, but faced complications since then. The issue was resolved after the Complaints Team monitored the situation and confirmed that the player’s withdrawal had been processed.
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